Ender Forum
    • Website
    • Discord
    • News
    • Games
    • Recent
    • Popular
    • Register
    • Login

    Technical issues have been resolved

    Scheduled Pinned Locked Moved Network news
    beentechnicalissuesresolved
    1 Posts 1 Posters 660 Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • BentB
      Bent Administrator
      last edited by Bent

      alt text

      All issues which began on the 12th of November 2017 have been resolved.

      The affected services are back online. The reason for this outage was a physical defect of an HDD as well as a simultaneous failure of an SSD in our server HV01.

      For the technical folks this is what the servers sata controller threw into the kernel log:

      Nov 11 21:43:35 hv01-de-fs kernel: [7126302.696057] ata4.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x6 frozen
      Nov 11 21:43:35 hv01-de-fs kernel: [7126302.745078] ata4.00: failed command: SMART
      Nov 11 21:43:35 hv01-de-fs kernel: [7126302.769558] ata4.00: cmd b0/d0:01:00:4f:c2/00:00:00:00:00/00 tag 2 pio 512 in
      Nov 11 21:43:35 hv01-de-fs kernel: [7126302.769558] res 40/00:ff:00:00:00/00:00:00:00:00/40 Emask 0x4 (timeout)
      Nov 11 21:43:35 hv01-de-fs kernel: [7126302.866348] ata4.00: status: { DRDY }
      Nov 11 21:43:35 hv01-de-fs kernel: [7126302.890274] ata4: hard resetting link
      Nov 11 21:43:37 hv01-de-fs kernel: [7126304.764062] ata4: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
      Nov 11 21:43:37 hv01-de-fs kernel: [7126304.765199] ata4.00: configured for UDMA/133
      Nov 11 21:43:37 hv01-de-fs kernel: [7126304.765218] ata4: EH complete
      
      Nov 11 21:44:09 hv01-de-fs kernel: [7126335.060380] sd 3:0:0:0: [sdb] tag#24 FAILED Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
      Nov 11 21:44:09 hv01-de-fs kernel: [7126335.060382] sd 3:0:0:0: [sdb] tag#24 Sense Key : Illegal Request [current] 
      Nov 11 21:44:09 hv01-de-fs kernel: [7126335.060384] sd 3:0:0:0: [sdb] tag#24 Add. Sense: Unaligned write command
      Nov 11 21:44:09 hv01-de-fs kernel: [7126335.060386] sd 3:0:0:0: [sdb] tag#24 CDB: Read(16) 88 00 00 00 00 00 00 00 00 00 00 00 00 08 00 00
      Nov 11 21:44:09 hv01-de-fs kernel: [7126335.060389] blk_update_request: I/O error, dev sdb, sector 0
      

      this error has been thrown over and over again fatally crashing the controller in the end. We have resolved the issue with the help of Hetzner’s technicians which did replace the affected disks within a few hours. Great support as always!

      Icon: “Cloud Synced by ✦ Shmidt Sergey ✦ from the Noun Project”

      @Administrators @Global-Moderators @Greenhorn @Novus

      Cheers
      Bent

      CTO EnderIO

      1 Reply Last reply Reply Quote 0
      • 1 / 1
      • First post
        Last post