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  • RE: Network disruption, TS3 outage

    Update 20190109 17:20 CET

    Due to another mistake on our side the TS3 server has again been unreachable for about 11.5 hours. From 05:12 - 15:38 (09.01.2019). We sincerely apologize for that fail on our side and have fixed the issue causing this mishap.

    Technically interested?

    The technical reason was us running two separate instances of our TS3 server simultaneously. After the ISP went down (Vodafone) we were forced to migrate our TS3 server onto our core infrastructure at Hetzner Germany (uploading the files via slow 4G). The migration went well and we were back up running in less than an hour. As clients use a domain name to connect to our TS3 server we kept the ‘old’ TS3 server running at the old location/ISP with a message pointing towards the correct IP (just in case someones DNS (servers) cached our domain too long (ts.unitedworldminers.com)).

    This is where we failed: The ‘old’ Teamspeak server still used the same license as the Teamspeak server at the new location. Our license allows us to run one single instance of Teamspeak on one IP, not two. Teamspeak periodically checks if there are servers breaking with their licenses and stops all additional instances to avoid multi-using one license (which is completely legitimate of them to do!).

    This is what happens if your ISP goes down in the middle of the night and you start doing some quick and dirty workarounds, forgetting to remove your license from the old TS3 instance…

    posted in Network news
  • RE: Modern Millenaire Server is down!

    Cheers @King !

    posted in Support
  • Network disruption, TS3 outage

    Time of incident: 09.01.2019, ~01:06 - 02:12

    Due to a major issue with our internet service provider our Teamspeak 3 server has been down for about an hour.
    We have taken counteraction and migrated our TS3 server onto our core infrastructure at Hetzner Germany, back into a datacenter.

    We apologize for the downtime. The action we have taken will prevent future issues.

    No other services have been affected by this outage.


    0_1546997259253_Screenshot_2019-01-09  Vodafone Störung Aktuelle Störungen, Probleme und Fehler .png
    Heatmap of Germany showing current hotspots with outages. (Source: Allestörungen)

    posted in Network news
  • RE: Modern Millenaire Server is down!

    Thank you for reporting this issue. As far as I can see the server should be up and running. Please try logging in.

    posted in Support
  • Novus Remix - Deep dark issue

    Due to a number of bugs the Deep Dark on our Novus Remix server is currently disabled.
    We are investigating on this issue and will reopen it as soon as possible.

    This thread has been opened to track the progress and inform the user base.

    We apologize for the inconvenience.

    posted in Support
  • RE: Kicked from server

    @Moredir Likely you have some information on this topic.

    posted in Support
  • RE: Kicked from server

    Hey there @GreenMage2 sorry for the late reply.

    Does this issue still persist for you?

    posted in Support
  • RE: Bewerbung als Moderator

    Hallo The_Moed,

    Wir haben deine Bewerbung zur Kenntnis genommen. Entschuldige wegen der späten Antwort.
    Wir werden bis morgen eine Entscheidung fällen. Wir werden dich natürlich über unsere Entscheidung in Kenntnis setzten.

    LG
    ManuXz
    Supporter: Unitedworldminers Team

    posted in Servers and Modpacks
  • Technical issues have been resolved

    alt text

    All issues which began on the 12th of November 2017 have been resolved.

    The affected services are back online. The reason for this outage was a physical defect of an HDD as well as a simultaneous failure of an SSD in our server HV01.

    For the technical folks this is what the servers sata controller threw into the kernel log:

    Nov 11 21:43:35 hv01-de-fs kernel: [7126302.696057] ata4.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x6 frozen
    Nov 11 21:43:35 hv01-de-fs kernel: [7126302.745078] ata4.00: failed command: SMART
    Nov 11 21:43:35 hv01-de-fs kernel: [7126302.769558] ata4.00: cmd b0/d0:01:00:4f:c2/00:00:00:00:00/00 tag 2 pio 512 in
    Nov 11 21:43:35 hv01-de-fs kernel: [7126302.769558] res 40/00:ff:00:00:00/00:00:00:00:00/40 Emask 0x4 (timeout)
    Nov 11 21:43:35 hv01-de-fs kernel: [7126302.866348] ata4.00: status: { DRDY }
    Nov 11 21:43:35 hv01-de-fs kernel: [7126302.890274] ata4: hard resetting link
    Nov 11 21:43:37 hv01-de-fs kernel: [7126304.764062] ata4: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
    Nov 11 21:43:37 hv01-de-fs kernel: [7126304.765199] ata4.00: configured for UDMA/133
    Nov 11 21:43:37 hv01-de-fs kernel: [7126304.765218] ata4: EH complete
    
    Nov 11 21:44:09 hv01-de-fs kernel: [7126335.060380] sd 3:0:0:0: [sdb] tag#24 FAILED Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
    Nov 11 21:44:09 hv01-de-fs kernel: [7126335.060382] sd 3:0:0:0: [sdb] tag#24 Sense Key : Illegal Request [current] 
    Nov 11 21:44:09 hv01-de-fs kernel: [7126335.060384] sd 3:0:0:0: [sdb] tag#24 Add. Sense: Unaligned write command
    Nov 11 21:44:09 hv01-de-fs kernel: [7126335.060386] sd 3:0:0:0: [sdb] tag#24 CDB: Read(16) 88 00 00 00 00 00 00 00 00 00 00 00 00 08 00 00
    Nov 11 21:44:09 hv01-de-fs kernel: [7126335.060389] blk_update_request: I/O error, dev sdb, sector 0
    

    this error has been thrown over and over again fatally crashing the controller in the end. We have resolved the issue with the help of Hetzner’s technicians which did replace the affected disks within a few hours. Great support as always!

    Icon: “Cloud Synced by ✦ Shmidt Sergey ✦ from the Noun Project”

    @Administrators @Global-Moderators @Greenhorn @Novus

    posted in Network news